We usually reply within 1–2 business days.
Questions, a result that looks wrong, or trouble with your subscription? Write to us and include your iPhone model, iOS version and, if it is about a result, a screenshot.
You can also use Settings → Contact support inside the app, or tap the thumbs-down on a result to report it directly.
Photograph the ingredient list and, if there is one, the halal certification mark. Use good light, avoid glare, and keep the text sharp and fully in the frame. You can add more than one photo of the same package.
Results are for information only. Halal Scanner is not a halal certification authority and does not issue religious rulings. See our Terms of Use.
Yes. In Settings you can choose your school of thought (or prefer not to say) and how to treat seafood, alcohol traces and doubtful ingredients. New scans use your choices.
Tap the thumbs-down on the result and tell us what is wrong, or email us. Reports help us improve. Until then, rely on the certification mark on the package and the manufacturer.
Sign in with the same Apple Account, open Halal Scanner and tap Restore Purchases on the subscription screen or in Settings.
Open Settings → [your name] → Subscriptions → Halal Scanner on your iPhone and tap Cancel Subscription. Cancel at least 24 hours before the end of the period to avoid the next renewal. Deleting the app does not cancel a subscription.
Purchases are processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com. We cannot issue App Store refunds ourselves.
Go to Settings → Delete account in the app. This erases your scan history, favorites, preferences and anonymous account. You can also email us and we will delete it for you. More in our Privacy Policy.
No. Photos are used only to produce your result and are not stored on our servers. A small thumbnail stays on your device for your history.