Privacy Policy

Last Updated: December 13, 2024

OBZENA LLC ("we," "us," or "our") operates the Invo mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. By using Invo, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using the Service:

Account Information:

• Email address (when signing up with email)
• Name (optional, for business purposes)
• Authentication data from Apple or Google (when using social sign-in)

Business Information:

• Business name
• Business email, phone, and address
• Business logo (if uploaded)
• Tax identification numbers (if provided)

Client Information:

• Client names, emails, phone numbers, and addresses
• Payment history and balances
• Contact information imported from your device (with permission)

Invoice and Transaction Data:

• Invoice details, line items, and pricing
• Estimates and quotes
• Payment records and status
• Product and service catalogs

Communications:

• Support requests and correspondence
• Feedback and survey responses

1.2 Automatically Collected Information

When you use the Service, we automatically collect certain information:

Device Information:

• Device type, model, and operating system
• Unique device identifiers
• Mobile network information
• IP address

Usage Information:

• App features used and frequency of use
• Time and date of access
• App performance data and crash reports
• User interactions and navigation patterns

Location Information:

• General location based on IP address
• Precise location (only with your explicit permission, if needed for features)

1.3 Information from Third Parties

We may receive information from third-party services:

• Authentication providers (Apple, Google)
• Payment processors (Apple App Store, Google Play Store)
• Analytics services
• Cloud storage providers (Firebase)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Create and manage your account
• Process and store your invoices and business data
• Generate and export documents (invoices, estimates, reports)
• Sync data across your devices
• Provide customer support

2.2 Service Improvement

• Analyze usage patterns to improve features
• Test new features and functionality
• Fix bugs and technical issues
• Optimize app performance

2.3 Communication

• Send important updates about the Service
• Respond to your inquiries and support requests
• Send promotional materials (with your consent)
• Request feedback and reviews

2.4 Security and Compliance

• Detect and prevent fraud
• Ensure platform security
• Comply with legal obligations
• Enforce our Terms of Use

2.5 Business Operations

• Process subscription payments
• Manage refunds and cancellations
• Generate analytics and reports
• Conduct business planning

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

Service Provider	Purpose	Data Shared
Firebase (Google)	Cloud storage, authentication, analytics	Account data, business data, usage data
RevenueCat	Subscription management	User ID, subscription status
Apple/Google	Payment processing	Transaction data
Cloud storage providers	Data backup and sync	Business data, invoices

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal processes (subpoenas, court orders)
• Government requests
• Protecting our rights and property
• Preventing illegal activities
• Ensuring user safety

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Storage and Security

4.1 Data Storage

Your data is stored using Firebase Cloud Firestore and Firebase Storage, which are operated by Google. Data centers are located in various regions worldwide.

4.2 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest
• Secure authentication protocols
• Regular security audits
• Access controls and authentication
• Firewall protection

4.3 Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account:

• Your data is immediately removed from active systems
• Backups are purged within 90 days
• Some data may be retained for legal compliance

5. Your Privacy Rights

5.1 Access and Correction

You have the right to:

• Access your personal information
• Update or correct inaccurate data
• Request a copy of your data

5.2 Data Deletion

You can delete your account and data at any time through:

• The app settings (Settings > Account > Delete Account)
• Contacting us at invo@obzena.com

5.3 Marketing Communications

You can opt out of promotional emails by:

• Clicking the "unsubscribe" link in emails
• Adjusting notification settings in the app
• Contacting us directly

5.4 Do Not Track

Some browsers support "Do Not Track" signals. Currently, we do not respond to Do Not Track signals, as there is no industry standard for how to respond to them.

5.5 Regional Privacy Rights

For California Residents (CCPA):

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or shared
• Right to opt-out of the sale of personal information
• Right to deletion
• Right to non-discrimination

For EU/EEA Residents (GDPR):

If you are in the European Union or European Economic Area, you have additional rights:

• Right to access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

6. Children's Privacy

Invo is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at invo@obzena.com, and we will delete such information.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

8. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

9. Analytics and Advertising

9.1 Analytics

We use analytics services to understand how users interact with our Service:

• Firebase Analytics (Google)
• App performance monitoring

These services may use cookies and similar technologies to collect usage information.

9.2 Advertising

We do not currently display third-party advertising in the app. If this changes in the future, we will update this Privacy Policy and provide appropriate opt-out mechanisms.

10. Cookies and Similar Technologies

We may use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze app usage
• Improve user experience
• Maintain security

You can control cookies through your device settings, but disabling them may affect app functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy in the app
• Sending an in-app notification
• Updating the "Last Updated" date
• Emailing you (for significant changes)

Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovery
• Describe the nature of the breach
• Explain the steps we are taking to address it
• Provide guidance on protecting your information
• Comply with all applicable data breach notification laws

13. Your Choices and Controls

13.1 Account Settings

You can manage your privacy settings through the app:

• Update your business information
• Manage notification preferences
• Control data backup settings
• Delete your account

13.2 Device Permissions

You can control app permissions through your device settings:

• Camera access (for scanning or photos)
• Photo library access (for uploading logos)
• Contacts access (for importing clients)
• Notifications

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Consent

By using Invo, you consent to:

• The collection and use of your information as described in this Privacy Policy
• The transfer of your information to our service providers
• The storage of your information in Firebase cloud services

This Privacy Policy is effective as of the date stated at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.